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Booking Policies

Booking Policies for Vacation Rental Homes and Condos managed by Whistler Platinum

Minimum Age Requirement

No Guest younger than thirty (30) years of age on the day of check-in will be permitted to rent or occupy a vacation rental of four (4) or more bedrooms unless accompanied in the same property by a parent or guardian. This age requirement will be reduced to twenty-five (25) years of age for one (1), two (2), and three (3) bedroom properties. Please be aware that guests that do not meet the minimum age policy will be denied check-in, or will be required to vacate a rented property. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests. Whistler Platinum reserves the right to ask for proof of age.

Hotel Minimum Age Requirement

Minimum age requirements vary by hotel. For most hotels, the primary guest must be at least twenty-one (21) years of age on the day of check-in. If the minimum age requirement is older (usually twenty-five (25) years of age), it will be listed on the Hotel policies at the time of booking or on the hotel details page. The Hotel reserves the right to ask for proof of age. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests.

Payment Schedule

Summer Season: May 1 - November 30: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 30 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
Winter Season: December 1 - December 17 & January 1 - April 30: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 45 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
Festive Season: December 18 - December 31: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 90 days prior to arrival. If booking is made within 90 days of arrival, the full amount will be charged at time of booking.

Cancellation Policy

Summer Season: May 1 - November 30: If the reservation is canceled outside 30 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 30 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Winter Season: December 1 - December 17 & January 1 - April 30: If the reservation is canceled outside 45 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 45 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Festive Season: December 18 - December 31: If the reservation is canceled outside 90 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 90 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.

Security Deposit

Each reservation will be required to provide a security deposit at the time of check-in by way of a pre-authorization on a valid credit card. The security deposit will range from CAD$1000 to CAD$2500 for most properties, and may be up to CAD$5000 for the estate homes such as Kadenwood. Provided no charges are incurred for excess cleaning, property damage or telephone calls, the authorization should be released by the credit card provider approximately 2 weeks after departure.

Extra Person Charges

Every property is priced with a maximum of 2 adults per bedroom. (Dens and Lofts are considered bedrooms) Additional guests will be charged $30.00 (CDN) per person per night. During Festive Season and Winter Holiday dates this will be charged at $50.00 per person, per night.
Please note there are a maximum number of guests allowed in each property. A maximum of One roll away bed per property will be permitted. Guests using a sofa bed or requiring a roll away bed for an additional person will be charged the extra person charge.

Liability Disclaimer

Prices for Accommodation and packages are subject to change without notice, and reservations are based on availability. The information, products, and services published on this website may include inaccuracies or errors, including pricing errors. In the event that Accommodation or packages are listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing information, Whistler Platinum Reservations Ltd expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your pending reservation without penalty.

Housekeeping

Our self-catering properties will be clean and ready for arrivals. Daily housekeeping is available for an extra fee. For stays of eight days or more, we offer a complimentary midweek clean. All properties have laundry facilities either in the unit or in the building.

Towels

Adequate quantities of towels will be provided for the number of people booked. Delivery of extra towels is available, upon request.

Multiple Properties

Please note that all properties are privately-owned and are equipped according to the individual owner's taste and requirements. Groups renting more than one property need to make sure inventory stays in the property a restocking charge will be deducted from the security deposit if items have been moved to other properties.

Parking

All properties have a specified parking stall for one vehicle. Some larger properties have two parking stalls. There is visitor parking available at most complexes, on a first come, first served basis. The average height clearance is 6ft. 9in. Over sized vehicles are difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Parking instructions are unique to each complex and must be followed.
** The Aspens, Le Chamois Hotel and Glacier Lodge have paid parking in affect, payable on site.

Garbage

Each complex has a garbage room. It is the responsibility of the guest to remove garbage. To protect wildlife in Whistler please do not leave garbage outside.

Telephones

All local telephone calls are free. Long distance calls must either be charged to your own calling card or placed with a purchased telephone card. Please note that not all U.S. or overseas 800 numbers are accessible from Canada. Telephone cards are available for purchase at many stores throughout Whistler.

Hot Tubs

Whistler Platinum ensures that all private hot tubs are maintained regularly. Guest use hot tubs at their own risk. The strata management company for the complex maintains communal hot tubs. If you experience any problems, please call our office and we shall alert the strata company. Occasionally, tubs may need to be shut down for maintenance. Such maintenance is unavoidable and is to protect the health of users.

Smoking / Pets

Please respect the living space as ALL of our properties are non-smoking inside the property. Please limit smoking to balcony or patio areas where permissable. Please use the provided ash trays to dispose of cigarette butts as they must not be disposed of over the railings as this is considered a fire hazard. Any units with evidence of smoking inside will result in a $500 fine.
Whistler Platinum can appreciate how important your pets are. However, we request that you leave your pets at home as we are unable to accommodate them. There will be a $500 fine for any pets or evidence of pets found in the units.

Guest Pre Arrival Forms

Whistler Platinum must receive completed guest pre-arrival forms with requested bed configurations, number of people staying in the property and expected time of arrival a minimum of 15 days prior to arrival date, or reservation may be subject to cancellation.

Arrival

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Select a Property

Whistler has such a wide variety of accommodation choices and promotions that it may seem a little overwhelming. We have taken some of the guess work out by narrowing down the Top 5 picks for a few popular categories. Discover our Top 5 Luxury Accommodations, our Top 5 Summer Rentals and the Top 5 of Whistler's best ski-in, ski-out properties.

Ultimately these staff choices are subject to the reviewer's discretion. And while these top 5 picks may not suit your exact needs, they may just help you save a lot of time and find a hidden gem!

It should be noted that a condo that makes it on our Top 5 ski-in, ski-out picks means that the unit offers some of the best access to the ski slopes in Whistler; it does not imply that it is the best quality or has the highest star rating. You can find the best quality properties by browsing our Top 5 Luxury Accommodations.

Top 5 Luxury Accommodations

Whistler's most luxurious vacation rental home. This magnificent 4 bedroom home features easy ski access, stunning vistas, and superb amenities including an outdoor heated pool, home theatre, and easy ski access. Enjoy the open concept living space with vaulted ceilings and immense picture windows.

Welcome to Kadenwood. Whistler's premier ski in ski out neighborhood with the amenities in Creekside only minutes away. Enjoy the luxury and privacy that Kadenwood has to offer the most discerning guest. With 4 bedrooms and 5.5 baths, including two master suites, the home has much to offer.

Fitzsimmons Walk is the first significant new development in Whistler in many years. Situated just north of the village adjacent to the Fitzismmons Creek. Relax in your private hot tub after a day on the mountain whilst enjoying views of both Whistler & Blackcomb Mountains.

This beautiful 4 bedroom, 4 bathroom home is built in the classic log and beam style and with a contemporary interior design making it an ideal vacation retreat. It is located high on Whistler Mountain and is a ski in/ski out property with spectacular views of the Peak and West Bowl, as well as out across the valley.

Recently upgraded and designer furnished, this impressive Whistler vacation home offers the discerning guest the ultimate in sumptuous space, warmth and elegance. Big Sky Chalet's cozy wood accents, beautiful use of natural stone and exposed log beams capture the spirit of a luxury Whistler Chalet.

Top 5 Summer Rentals

This impressive Whistler vacation home offers easy entertaining after a day on the greens with its location steps from the Nicklaus North Golf Course and its air cooling system. Or relax in the huge 8-person private hot tub nestled into the enclave garden and enjoy the expansive mountain views.

This spacious 4 bedroom home, located steps from the valley bike trail and within easy walking distance to the village, is an ideal choice for family or friends alike. Sit back, relax and enjoy mountain views on the deck with outdoor fireplace for those cooler evenings.

Grand Juniper Chalet, a magnificent four bedroom and den home offers spectacular vistas of Whistler and Blackcomb Mountains from the floor to ceiling windows that define the great main room. Experience unforgettable golf and dozens of bike trails only steps from your door or relax in your private hot tub.

The Whistler Log Cabin located in prestigious Blueberry Hill boasts an abundance of space for families and friends and captures the spirit of a mountain home with its wood interior. There is a private outdoor hot tub and 2 large decks with spectacular views of Whistler and Blackcomb Mountains.

Peak View Chalet located in Blueberry Hill features panoramic mountain views from its large sun deck with BBQ - the perfect place to unwind after a round of golf or afternoon hike. Enjoy the spacious open-concept living area with its log beam vaulted ceilings, expansive windows and private outdoor hot tub.

Top 5 Ski In Ski Out Properties

Cedar Creek is one of Whistler's most desirable slope side properties. Architecturally spectacular with stunning woodwork throughout, these 2 or 4 bedroom condos features a spacious open plan living area with wood burning fireplace, vaulted ceilings, four bathrooms and your own private hot tub.

The Woodrun Lodge Whistler Condominiums offer true ski in ski out to the base of Blackcomb Mountain and the Wizard Chairlift in the Upper Village. The Woodrun Lodge features a pool, hot tub and fitness facility and is also conveniently located just a short 10 minute walk, or 5 minute free shuttle to Whistler Village.

Located right on Blackcomb Mountain's Merlins run and only steps from the Wizard Express quad chair, these Whistler condo rentals offer comfortable furnishings, beautiful artwork and fireplaces, this Whistler rental offers the perfect place to relax after your day on the hill.

This luxurious yet traditional log home offers the ultimate mountain retreat for your family and friends. Enjoy easy ski access, mountain views, a wood burning fireplace and a private hot tub in this single family 5 bedroom, 4.5 bathroom log chalet in Whistler Creekside.

This 6 bedroom 5 bathroom impressive Whistler Creekside home features a spacious open concept living area with beautiful picture windows and wood burning fireplace. Relax in your own private hot tub and enjoy the scenic mountain views after a day on the slopes.