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Booking Policies

Booking Policies for Vacation Rental Homes and Condos managed by Whistler Platinum

Minimum Age Requirement

No Guest younger than thirty (30) years of age on the day of check-in will be permitted to rent or occupy a vacation rental of four (4) or more bedrooms unless accompanied in the same property by a parent or guardian. This age requirement will be reduced to twenty-five (25) years of age for one (1), two (2), and three (3) bedroom properties. Please be aware that guests that do not meet the minimum age policy will be denied check-in, or will be required to vacate a rented property. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests. Whistler Platinum reserves the right to ask for proof of age.

Hotel Minimum Age Requirement

Minimum age requirements vary by hotel. For most hotels, the primary guest must be at least twenty-one (21) years of age on the day of check-in. If the minimum age requirement is older (usually twenty-five (25) years of age), it will be listed on the Hotel policies at the time of booking or on the hotel details page. The Hotel reserves the right to ask for proof of age. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests.

Payment Schedule

Summer Season: May 1 - November 30: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 30 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
Winter Season: December 1 - December 17 & January 1 - April 30: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 45 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
Festive Season: December 18 - December 31: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 90 days prior to arrival. If booking is made within 90 days of arrival, the full amount will be charged at time of booking.

Cancellation Policy

Summer Season: May 1 - November 30: If the reservation is canceled outside 30 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 30 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Winter Season: December 1 - December 17 & January 1 - April 30: If the reservation is canceled outside 45 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 45 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Festive Season: December 18 - December 31: If the reservation is canceled outside 90 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 90 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.

Security Deposit

Each reservation will be required to provide a security deposit at the time of check-in by way of a pre-authorization on a valid credit card. The security deposit will range from CAD$1000 to CAD$2500 for most properties, and may be up to CAD$5000 for the estate homes such as Kadenwood. Provided no charges are incurred for excess cleaning, property damage or telephone calls, the authorization should be released by the credit card provider approximately 2 weeks after departure.

Extra Person Charges

Every property is priced with a maximum of 2 adults per bedroom. (Dens and Lofts are considered bedrooms) Additional guests will be charged $30.00 (CDN) per person per night. During Festive Season and Winter Holiday dates this will be charged at $50.00 per person, per night.
Please note there are a maximum number of guests allowed in each property. A maximum of One roll away bed per property will be permitted. Guests using a sofa bed or requiring a roll away bed for an additional person will be charged the extra person charge.

Liability Disclaimer

Prices for Accommodation and packages are subject to change without notice, and reservations are based on availability. The information, products, and services published on this website may include inaccuracies or errors, including pricing errors. In the event that Accommodation or packages are listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing information, Whistler Platinum Reservations Ltd expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your pending reservation without penalty.

Housekeeping

Our self-catering properties will be clean and ready for arrivals. Daily housekeeping is available for an extra fee. For stays of eight days or more, we offer a complimentary midweek clean. All properties have laundry facilities either in the unit or in the building.

Towels

Adequate quantities of towels will be provided for the number of people booked. Delivery of extra towels is available, upon request.

Multiple Properties

Please note that all properties are privately-owned and are equipped according to the individual owner's taste and requirements. Groups renting more than one property need to make sure inventory stays in the property a restocking charge will be deducted from the security deposit if items have been moved to other properties.

Parking

All properties have a specified parking stall for one vehicle. Some larger properties have two parking stalls. There is visitor parking available at most complexes, on a first come, first served basis. The average height clearance is 6ft. 9in. Over sized vehicles are difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Parking instructions are unique to each complex and must be followed.
** The Aspens, Le Chamois Hotel and Glacier Lodge have paid parking in affect, payable on site.

Garbage

Each complex has a garbage room. It is the responsibility of the guest to remove garbage. To protect wildlife in Whistler please do not leave garbage outside.

Telephones

All local telephone calls are free. Long distance calls must either be charged to your own calling card or placed with a purchased telephone card. Please note that not all U.S. or overseas 800 numbers are accessible from Canada. Telephone cards are available for purchase at many stores throughout Whistler.

Hot Tubs

Whistler Platinum ensures that all private hot tubs are maintained regularly. Guest use hot tubs at their own risk. The strata management company for the complex maintains communal hot tubs. If you experience any problems, please call our office and we shall alert the strata company. Occasionally, tubs may need to be shut down for maintenance. Such maintenance is unavoidable and is to protect the health of users.

Smoking / Pets

Please respect the living space as ALL of our properties are non-smoking inside the property. Please limit smoking to balcony or patio areas where permissable. Please use the provided ash trays to dispose of cigarette butts as they must not be disposed of over the railings as this is considered a fire hazard. Any units with evidence of smoking inside will result in a $500 fine.
Whistler Platinum can appreciate how important your pets are. However, we request that you leave your pets at home as we are unable to accommodate them. There will be a $500 fine for any pets or evidence of pets found in the units.

Guest Pre Arrival Forms

Whistler Platinum must receive completed guest pre-arrival forms with requested bed configurations, number of people staying in the property and expected time of arrival a minimum of 15 days prior to arrival date, or reservation may be subject to cancellation.
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whistler accommodation newsletter
New Vacation Rental Listings for 2013

New Vacation Rental Listings for 2013

We've been busy over the summer and added these great rental properties to our portfolio for the 2013 winter season. With over 100 Whistler properties to book, Whistler Platinum makes it easier than ever to find a Whistler vacation rental that is right for you. Browse our new properties to find your Whistler home away from home.

Blackcomb Greens
Blackcomb Greens 31 - 2 Bedroom

Located alongside the Chateau Whistler Golf Course, this beautiful newly renovated 2 bedroom, 2 bathroom townhome overlooks the Fairmont Chateau Whistler Golf Course and is a quick free shuttle ride from the Blackcomb Gondola.

Rates From: $519.00 /nt

Max Occupancy: 6
Dist. to Lifts: 3 minute drive
Size: 1,300 sq.ft.
Location: Upper Village
view details
Fairview Chalet
Fairview Chalet - 5 Bedroom

Fairview Chalet is a 5 bedroom, 4 bathroom home located on the picturesque 2nd green of Nicklaus North golf course. The home was designed to accommodate large groups and families with the open concept plan perfect for entertaining.

Rates From: $0.00 /nt

Max Occupancy: 10
Dist. to Lifts: 7 minute drive
Size: 2,971 sq.ft.
Location: Nicklaus North
view details
Falcon's Nest Estate
Falcon's Nest Estate 3530 - 4 Bedroom

This beautiful 4 bedroom log and beam home offers vaulted ceilings, floor-to-ceiling windows, private hot-tub and includes a village parking space at Pan Pacific Mountainside.

Rates From: $499.00 /nt

Max Occupancy: 10
Dist. to Lifts: 7 minute drive
Size: 3,500 sq.ft.
Location: Blueberry Hill
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Gables
Gables 25 - 2 Bedroom

The Gables #25 is a newly remodelled 2 bedroom + Den, 2 level townhome nestled between Whistler Village and Blackcomb Mountain and is only a 4 minute walk to the base of either mountain.

Rates From: $0.00 /nt

Max Occupancy: 6
Dist. to Lifts: 4 minute walk
Size: 965 sq.ft.
Location: Upper Village
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Mountain Star
Mountain Star 5 - 3 Bedroom

This inviting recently upgraded three bedroom town home is only steps away from the ski-in access to Blackcomb Mountain's Cruiser run and boasts flat screen TVs in each bedroom and a private hot-tub.

Rates From: $289.00 /nt

Max Occupancy: 8
Dist. to Lifts: 1 minute walk
Size: 1,550 sq.ft.
Location: Upper Village
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Mountain Star
Mountain Star 13 - 3 Bedroom

This lovely 3 bedroom, 2 bath home combines luxury and comfort with a fantastic location. Mountain Star is the highest townhome complex on Blackcomb Mountain, with the Wizard chairlift only a couple of slalom turns away.

Rates From: $299.00 /nt

Max Occupancy: 6
Dist. to Lifts: 1 minute walk
Size: 1,550 sq.ft.
Location: Upper Village
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Mountain Star
Mountain Star 14 - 3 Bedroom

This lovely 3 bedroom, 2 bath home combines luxury and comfort with a fantastic location. Mountain Star is the highest townhome location on Blackcomb Mountain, with the Wizard chairlift just down the slope and steps away from the free village shuttle.

Rates From: $299.00 /nt

Max Occupancy: 6
Dist. to Lifts: 1 minute walk
Size: 1,550 sq.ft.
Location: Upper Village
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Painted Cliff
Painted Cliff 10 - 2 Bedroom

Painted Cliff is one of Whistler's most desirable slopeside townhome developments. Boasting ski-in/ski-out convenience, this one bedroom plus loft unit is close access to the heart of town while still being nestled away in the wooded areas of Blackcomb mountain.

Rates From: $199.00 /nt

Max Occupancy: 4
Dist. to Lifts: Ski-in Ski-out
Size: 850 sq.ft.
Location: Upper Village
view details
Peak View Chalet
Peak View Chalet - 4 Bedroom

Peak View Chalet is a luxury 4 bedroom chalet with beautiful mountain views, private hot tub and spacious open concept main floor perfect for entertaining friends and family.

Rates From: $0.00 /nt

Max Occupancy: 8
Dist. to Lifts: 7 minute drive
Size: 3,500 sq.ft.
Location: Blueberry Hill
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Pinnacle Ridge
Pinnacle Ridge 21 - 5 Bedroom

This warm and inviting 5 bedroom, 3.5 bathroom home has some of the best ski-in/ski out access to both Whistler and Blackcomb and is within a short distance of the village

Rates From: $569.00 /nt

Max Occupancy: 10
Dist. to Lifts: 2 minute walk
Size: 2,000 sq.ft.
Location: Upper Village
view details
Pinnacle Ridge
Pinnacle Ridge 34 - 3 Bedroom

Pinnacle Ridge 34 is a renovated three-bedroom plus den corner unit town home boasting true ski-in ski-out access onto the slopes of Blackcomb Mountain adjacent to the Magic Chair.

Rates From: $885.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 2,350 sq.ft.
Location: Upper Village
view details
Ravenscrest
Ravenscrest 309 - 4 Bedroom

With its spectacular views, spacious accommodation and modern accents this stylish four bedroom Whistler condo is the perfect retreat for extended families or a group of friends.

Rates From: $425.00 /nt

Max Occupancy: 10
Dist. to Lifts: 7 minute drive
Size: 2,800 sq.ft.
Location: Blueberry Hill
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Snowgoose
Snowgoose 18 - 4 Bedroom

Inviting and spacious 4 bedroom, end unit townhome with mountain views, a private hot-tub, wood-burning fireplace, ski home trail and easy access to Whistler village via the free shuttle.

Rates From: $385.00 /nt

Max Occupancy: 8
Dist. to Lifts: 6 minute walk
Size: 2,231 sq.ft.
Location: Upper Village
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Snowridge
Snowridge 2593 - 5 Bedroom

Enjoy easy ski access, spacious comfort, spectacular mountain views, a wood-burning fireplace, and a private hot-tub from this impressive five-bedroom slopeside single family log home in Whistler Creekside.

Rates From: $875.00 /nt

Max Occupancy: 10
Dist. to Lifts: 1 minute walk
Size: 2,700 sq.ft.
Location: Creekside
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Snowy Creek
Snowy Creek 18 - 4 Bedroom

Whistler ski accommodation does not get a better location than this. Snowy Creek Whistler is nestled between Whistler and Blackcomb Mountains on the village ski run and right beneath the Excalibur gondola.

Rates From: $549.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 2,200 sq.ft.
Location: Upper Village
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Stoneridge
Stoneridge 8 - 3 Bedroom

An elegant townhome with granite countertops, a wood burning fireplace, private hot tub and a covered carport and features three bedrooms with two bathrooms.

Rates From: $299.00 /nt

Max Occupancy: 7
Dist. to Lifts: Ski-in Ski-out
Size: 1,800 sq.ft.
Location: Upper Village
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Stoneridge
Stoneridge 12 - 3 Bedroom

This three bedroom townhome features hardwood floors, granite countertops, stainless steel appliances, a wood burning fireplace and a covered carport.

Rates From: $299.00 /nt

Max Occupancy: 6
Dist. to Lifts: Ski-in Ski-out
Size: 1,600 sq.ft.
Location: Upper Village
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Stoneridge
Stoneridge 16 - 3 Bedroom

This ski in/ski out three bedroom home features hardwood floors, granite countertops, stainless steel appliances, wood burning fireplace and covered parking.

Rates From: $299.00 /nt

Max Occupancy: 6
Dist. to Lifts: Ski-in Ski-out
Size: 1,800 sq.ft.
Location: Upper Village
view details
Stoneridge
Stoneridge 27 - 2 Bedroom

This comfortable two bedroom Stoneridge Whistler slopeside townhome is only a 2 minute walk /ski to the "Cruiser" run down to the Wizard Chair.

Rates From: $219.00 /nt

Max Occupancy: 5
Dist. to Lifts: Ski-in Ski-out
Size: 1,070 sq.ft.
Location: Upper Village
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Taluswood
Taluswood 41 - 4 Bedroom

This wonderful four bedroom plus den home is located high Whistler Mountain and offers easy ski-in/ski-out access, private hot-tub, wood burning fireplace, log post and beams and vaulted ceilings.

Rates From: $450.00 /nt

Max Occupancy: 10
Dist. to Lifts: 7 minute walk
Size: 2,800 sq.ft.
Location: Creekside
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Taluswood - The Bluffs
Taluswood - The Bluffs 13 - 2 Bedroom

This 2 bedroom, 2 bathroom ski in/ski out townhome offers a spacious living room with fireplace and beautiful mountain views, private deck and common area hot tub.

Rates From: $220.00 /nt

Max Occupancy: 4
Dist. to Lifts: 1 minute walk
Size: 990 sq.ft.
Location: Creekside
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Taluswood - The Bluffs
Taluswood - The Bluffs 18 - 2 Bedroom

This 2 bedroom, 2 bathroom ski in/ski out townhome offers a spacious living room with fireplace and beautiful mountain views, private deck and common area hot tub.

Rates From: $220.00 /nt

Max Occupancy: 7
Dist. to Lifts: 2 minute walk
Size: 968 sq.ft.
Location: Creekside
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Taluswood - The Heights
Taluswood - The Heights 17 - 4 Bedroom

This four bedroom ski in/ski out townhome offers stunning Mountain views and features an open concept gourmet kitchen, bbq and private hot tub.

Rates From: $425.00 /nt

Max Occupancy: 8
Dist. to Lifts: 1 minute walk
Size: 1,995 sq.ft.
Location: Creekside
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Taluswood - The Lookout
Taluswood - The Lookout 3 - 4 Bedroom

This beautiful ski in/ski out four bedroom home is located high on Whistler Mountain with stunning views of the Peak and West Bowl.

Rates From: $459.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 2,200 sq.ft.
Location: Creekside
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Taluswood - The Ridge
Taluswood - The Ridge 21 - 3 Bedroom

Nestled high on Whistler mountain, this three bedroom, three bathroom townhome boasts ski-in/ski-out access, a private hot-tub, and premium mountain views.

Rates From: $350.00 /nt

Max Occupancy: 7
Dist. to Lifts: Ski-in Ski-out
Size: 1,410 sq.ft.
Location: Creekside
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Telemark
Telemark 8 - 3 Bedroom

This 3 bedroom plus loft, 2.5 bathroom townhome is nestled in at the south end of Whistler Village and offers easy ski in/ski out access to Whistler Mountain and mountain views.

Rates From: $349.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 1,800 sq.ft.
Location: Village
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Telemark
Telemark 14 - 4 Bedroom

Telemark 14 is an updated 4 bedroom, 3 bath condo in a quiet woodland setting but located within a 5 minute walk to all the activities and amenities of Whistler Village and the Gondola. It is spacious with an open floor plan, vaulted ceilings and cozy gas fireplace.

Rates From: $425.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 1,600 sq.ft.
Location: Village
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Wedge View Chalet
Wedge View Chalet - 4 Bedroom

Located on the first green of the Nicklaus North Golf course and just a short 7 minute drive from the slopes, this spacious 4 bedroom, 4.5 bathroom home features panoramic vistas of both the mountains and golf course.

Rates From: $550.00 /nt

Max Occupancy: 8
Dist. to Lifts: 7 minute drive
Size: 3,138 sq.ft.
Location: Nicklaus North
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Woodrun Lodge
Woodrun Lodge 108 - 2 Bedroom

This gorgeous, newly remodeled open concept 2 bedroom, 2 bathroom suite is the definition of modern elegance and offers true ski/in, ski/out access.

Rates From: $329.00 /nt

Max Occupancy: 4
Dist. to Lifts: Ski-in Ski-out
Size: 1,425 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 204 - 2 Bedroom

This bright and spacious open concept 2 bedroom, 2 bathroom suite located on the ground floor offers true ski/in, ski/out access to Blackcomb Mountain.

Rates From: $329.00 /nt

Max Occupancy: 4
Dist. to Lifts: Ski-in Ski-out
Size: 1,100 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 206 - 2 Bedroom

This upgraded two bedroom unit offers true ski-in, ski-out access, heated pool and hot tub, ski run views, and is perfect for a family getaway or a couple's vacation.

Rates From: $399.00 /nt

Max Occupancy: 5
Dist. to Lifts: Ski-in Ski-out
Size: 960 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 211 - 2 Bedroom

This newly renovated two bedroom plus den, two bathroom unit located in the Woodrun Lodge features an upgraded kitchen, new modern bathrooms and plenty of space for families.

Rates From: $299.00 /nt

Max Occupancy: 7
Dist. to Lifts: Ski-in Ski-out
Size: 1,400 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 302 - 2 Bedroom

This ski in/ski out two bedroom plus den, two bathroom unit located in the Woodrun Lodge features an upgraded kitchen, a spacious living and dining area with cozy gas fireplace.

Rates From: $0.00 /nt

Max Occupancy: 8
Dist. to Lifts: Ski-in Ski-out
Size: 1,400 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 503 - 2 Bedroom

This two bedroom suite features rich modern furnishings and beautiful mountain views from the private balcony and is located in the Woodrun Lodge one of the most desirable slopeside locations in Whistler.

Rates From: $249.00 /nt

Max Occupancy: 5
Dist. to Lifts: Ski-in Ski-out
Size: 1,100 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 610 - 3 Bedroom

Top floor three bedroom two bathroom unit in Woodrun Lodge overlooks Merlin's ski run and boasts one of Whistler's best hot tubs and heated pools.

Rates From: $389.00 /nt

Max Occupancy: 7
Dist. to Lifts: Ski-in Ski-out
Size: 1,575 sq.ft.
Location: Upper Village
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Woodrun Lodge
Woodrun Lodge 612 - 1 Bedroom

Located at the base of Blackcomb in The Woodrun Lodge, this comfortable ski in/ski out one bedroom plus den is perfect for a family or couple's vacation.

Rates From: $199.00 /nt

Max Occupancy: 6
Dist. to Lifts: Ski-in Ski-out
Size: 800 sq.ft.
Location: Upper Village
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