Skiing vacation

Great house wonderful holiday

Second time around...

This was our second time staying at this property. The management company for booking this chalet has changed since our first booking; and to be completely fair and honest, we prefer the previous management firm.

Let's point out a few things.

First, the location and overall quality of this chalet is very good. It is close to the Village, and it very comfortably sleeps 8 people.

In terms of the actual experience, let me point a couple of things out that we noticed this time around:

1). The property management states that this is a no-pet property. That's all fine and dandy, but what they fail to mention is that this chalet is located in a residential neighborhood. We had neighbors dogs or dogs walking in the area go to the bathroom around our property during our stay. This was not ok.

2). The cleaning service is mediocre, at least from our experience this time around. The dishes stored in the cabinets in the kitchen were not clean, and we found multiple smoked cigars planted in the snow surrounding the hot tub on this property. Niether of these are ok, and it is the job of the property management firm to ensure it doesn't happen. But it happened.

3). This one really blew my mind. You are required to remove your own trash prior to your check out. If there was a garbage pick up or a service similar to that, it would not have been a problem. However, the garbage drop off is located half a mile from this home. That's right. This means that it is YOUR job to transport your trash in your car from this property to the garbage disposal center prior to your check out. This part was the most unsatisfactory part of our stay. The previous company did not require this, and our check out was as easy as returning the key back to the office.

Whistler Wonderland

It was absolutely perfect! From the beautiful home to the mind blowing scenery, everything was above expectations

Great summer vacation house

We were very pleased with all aspects of renting a Whistler house for our summer family vacation. The property was gorgeous and the rental company was outstanding. Great experience that we plan on repeating.

House

Nice house

x

x

Gorgeous chalet

A beautiful chalet, spacious and very comfortable. The only issues we had were the dishwasher and oven did not work very well - dishwasher didn't clean properly and the oven racks would not pull out easily. We also had problems with the washer/dryer. For such a high end place we were a little disappointed with the appliances.

Looks nice, but think twice

I did not appreciate that our bath tub was off limits, the kitchen had cheap an hardly any utensils, the fire wood was wet, management only called last night to see if all is was good but really to tell us to leave by 10 am.

A terrific experience

We have vacationed in many places but I have never experienced a more helpful, kind team to work with than I did during this stay. Thank you for making this vacation a once in a lifetime experience.

Already planning our next stay!

I booked my stay at the Big Sky Chalet through Whistler Platinum and I couldn't be happier with my choice. The staff were extremely professional and helpful. They were very attentive and tended to our needs with a sense of urgency. My guest experience planner, Ohnmar, even replied to my messages on her day off. The chalet is in very good condition, and the few minor maintenance issues that we experienced during our 7 night stay were always attended to and fixed within half a day. We had 8 adults and one baby staying at the house and we were always very comfortable; even the dining table seated us all! I wouldn't hesitate to recommend this property and we can't wait to come back!

Great stay in Whistler. Whistler Platinum couldn't have been more helpful to our group.

Always Great

This is our third stay at Big Sky. We just love it. However, this year, when we checked in, there was an awful smell in the kitchen area. It seems like the cleaning staff used dirty/smelly water to wash the floors. After a couple of days, the smell went away. Not the greatest way to be welcomed to our vacation home! Other than that, things were great as always.

No details overlooked

Beautiful chalet with all possible amenities already there. Although it is a bit of a walk from the village, Green Lake, parks, Nick North, and a variety of other late spring/summer/early fall recreational activities are very close.
Fantastic views and en-suites in every room make this ideal for multiple couple vacations. The large garage and "mudroom" near laundry are well thought out and convenient. Media room is great.
We got a good last minute deal, but would repeat at the regular rate.

Big sky chalet

we had a fantastic holiday. loved whistler, skiing, being with my family. The house was fantastic and the view was beautiful but the jacuzzi didn't work a lot of the time, we got smoked out as there wasn't instructions saying to open up vents. the fire was working in the bedroom and the BBQ heater wasn't working. So was a bit disappointing for the money we spent on it. But it was such a beautiful house and I'm trying not to think of the downsides.
Impressed with Whistler Platinum service as they tried there best to get these things fixed.

Worth the stay for the second time around

We really enjoyed our stay at Big Sky for the second year in a row. It is a beautiful and spacious property with plenty of room for guests. The kitchen is an absolute dream!

However, we were disappointed to find that the toilet in the master bedroom is still acting up. And, there was no coffee maker when we first arrived!

That said, Erin and her team did a fabulous job of meeting our needs and providing help and support whenever required. We look forward to Year 3!