Fitzsimmons Walk , Whistler

We were very happy with the quality, size, luxury and layout of the property but very dissatisfied with it's location. Having visited Whistler several times we knew what we required of a rental property and before booking we went to great lengths to ensure it was near to the free bus shuttle route and in our minds had confirmation of this.
On arrival the rep who met us was very vague and did not have much knowledge of the area but said it was no where near the free shuttle and even wrongly advised where the nearest pay for bus stop was. He said someone would call us that evening, no one did. We had to chase and call several times to dispute what we had been told (and had email confirmation of) and to our dismay they denied any talk of free shuttle route conversations. This spoilt the start of our holiday and was a complete inconvenience. To be fair they gave us small compensation towards taxi rides but we would never have rented this property if they had been honest in the first place!
The house was lovely and very comfortable although they could do with more mugs and knives for large parties. A request for BBQ tools early on was ignored and they never materialised -very annoying as we consider them essential for a gas BBQ- another must on our 'house list' and very disappointing for luxury accommodation not to have them.
We would also expect more cleaning included in the rental price for such an expensive property and large house or at least some cleaning tools/ products to clean a bit yourself .
The outdoor fire was a big disappointment on the ground floor right next to the road and with no furniture to use (unlike photos shown)
All in all we will not use this company again and did not feel this 'luxury house' was worth the money due to location, you can stay nearer the mountain for half the price and just be as happy.
Departure transfer was never communicated,we had to do the chasing- poor customer service considering the amount we paid t

Welcome home. We are very glad that you were pleased with the home itself and enjoyed Fitzsimmons Walk #3. It is unfortunate that this misunderstanding about the shuttle occurred. To clarify, as we also did while you were in Whistler, we did verify by e-mail and phone that a shuttle locations was close to the Fitzsimmons complex, however we never stated that this shuttle was FREE- an unfortunate occurrence. Our standard is to ensure that all homes are stocked for the maximum occupancy plus a few additional of each item (cutlery, crockery, glassware etc.), and we review and restock this before each stay to ensure it is fully stocked. The BBQ tools should have been in the unit upon arrival, and we apologize for missing this, and have since added them to the kitchen inventory. Overall we can see that we did not live up to your expectations and again we are sorry to hear this and will take your comments into consideration for our future guest so that we may improve our customer service. Thank you for taking the time to write your review.Corrine Harris - Director of Operations

nice but too many issues

walk #3 was nice, however the unit had many issues. By the end of the long weekend I was beyond frustrated. The following things did not work:
dishwasher not installed properly, top shelf fell out - dangerous
hot tub - for saturday night not hot!!! still wasn't really fixed on Sunday. They have set at under 100 degrees despite what they tell you.
TV controllers - had to be reworked by staff
Steam shower - never bothered asking for fix
Bar fridge which would have been nice.

On check out I asked for a Manager to address these issues - never heard a thing from Whistler Platinum...?

Dear Guest, Thank you for taking the time to write your recent review of Fitzsimmons Walk #3. We are glad that you found the unit to be agreeable, we also apologize that you had a number of issues while staying in the home. We want to assure you that each of the items you listed has since been attended to, a few of the items, the TV and dishwasher while you were in the home and the remainder after you had departed. We have followed up with our housekeeping and maintenance teams, and will endeavor to improve in these areas. An e-mail has also been sent to your personal e-mail addressing all of your concerns, and if you have not received this e-mail or have any additional comments, please feel free to contact us at your convenience. Kindest Regards,Corrine Harris, Director of Operations

Amazing high end property

Beautiful luxurious house with wonderful bbq and outdoor jacuzzi.

excelent

a very nice home in a exceptional ski resort

Platinum rating

Clean, spacious, well-equipped and ideally located. The hot tub and expresso maker were highlights. We loved it.