An excellent experience

The Longstone chalet was one of the best I've stayed.

Longstone Chalet 2/24/13-3/1/13

We really enjoyed our stay! Very nice kitchen, bathrooms, and comfy furniture. A few minor things-- the upholstery on the dining chairs is wearing, the water temperature fluctuates, and we could not find pot holders. But overall, very, very nice!

Whistler Vacation

The place was nice but the service of the staff was lacking. And the hot tub started to smell very badly. For the price of the accommodations, the quality of service did not match up.

A great place to stay in Whistler

What a great property. Great space, very usable and well suited to our party of 13.

Short and sweet vacation in Whistler

This chalet is incredible.

Wonderful location

All in all a great spot for a group gathering.
Readily accessible to golf and cycling paths.
Outdoor patio very sunny - shade umbrella would be helpful. Media system could be more user friendly.
Local black bear sighting on several occasions with one sauntering across the 14th in front of our patio!
Great time.

Longstone Chalet Review

The Longstone Chalet is a beautiful home and the location was perfect for our family. We enjoyed morning walks around the neighborhood, the Village trail, and Green lake - located right in our backyard. All in all, the house was great, but for the money we spent, I would have expected more comfortable beds and more upkeep on the landscaping. The mattresses did not provide a good night sleep for a few of us, so this was disappointing. Also, the landscaping looked overgrown and needed maintenance.

Amazing!

Our stay was absolutely perfect! This chalet is really amazing.

We had 11 people in our group and we fit comfortably. The bedrooms have comfortable beds and each one has its own bathroom which is very convenient. The best part was the spacious living room with the mountain views and the jacuzzi tub in the backyard overlooking the mountains. After a long day of skiing we would just soak our aching bodies in this giant hot tub and looked at the stars. Can you really ask for anything more from a vacation?

The staff was extremely friendly and helpful as well. On arrival they gave us a full tour of the house with all of its features. We only had one minor issue regarding a hot tub malfunction but when we called them they came and had it up and running within an hour.

The gondolas and Whistler Village are only about a 7 minute drive as the site states but it is really no big deal to drive into town. We used the free parking lots all week without any issues...

Wonderful property for a large group!

We recently stayed at the property with a large group (5 couples, each with infants). The property accomodated all of us without an issue, there was a large area that the kids could play in and enough space where the adults weren't tripping over each other. The staff was very helpful at the time of check-in and we never had any issues while on the property. A nice surprise was the location - a much shorter drive to the villiage than expected (less than 5 minutes)!

it was nice except....

the speakers could've have been plugged in... we knew about the "no noise" after 10, but it was kind of stupid to use the tv's speakers as our music speakers.. on the last day, we found out that all the speakers were plugged out!! OVERALL, it still was a great place to have your friends staying in one place..

Great place for groups!

With a bathroom in each room, was great for our large family.

Nancy and Marty 's 50th Anniversary Family Get Together

Maybe another garbage container in the garage.
We actually summer in Reno, NV.
...................................
We got the family together, 4 adult couples and 4 children, to celebrate our recent 50th wedding anniversary. None of us had been to Whistler. All of us had opportunities to travel to other areas in BC and all thoroughly enjoyed Whistler.

This property needs an update. There were several major things that did not work and should have been checked out before our arrival. Whistler Platinum was a disappointment in terms of making sure this house was in good working order before guests

arrived. It is a lovely home but needs attention. The air conditioner didn't work for the entire time, the dryer was not working, the refrigerator was warm, the patio furniture needed to be thrown away and smaller things like area rugs and soap dispensers were not clean or filled. "Whistler Platinum" denotes highest quality and this house did not meet that standard. Erin gave her best to pay attention to our issues but the end result was not somehting the agency can be proud of.

Thank you for taking the time to review this home and share your feedback so we can improve our properties and services. While we endeavour to deliver our homes in the best possible condition through regular maintenance and a pre-inspection before every guest arrival, we do rely heavily on feedback and suggestions from our guests to correct any deficiencies and improve our services. It is unfortunate the air-conditioner unit required a complete re-build and was unable to be fixed during your stay. We did our best to promptly respond to these issues and make your stay more comfortable by supplying portable air conditioner units and additional patio furniture. We recognise new patio furniture would be a welcome addition and have requested this from the homeowner. \I did appreciate the opportunity to connect with you personally and discuss your concerns and the negative impact these property issues had on your visit. We hope to welcome you back to correct the negative impression you had. Thank you again for taking the time to share your feedback.Whistler Platinum Management

Had a great time and would definitely rent from this company again! Thank you!

The staff was great, I saw only one item too approve upon. Hot tub did not heat after the first night and repair people came out 3 times making no progress. Hot tub going out on a ski trip when everyone has sore muscles is a real bummer. There was some disappointment in the expertise in the maintenance staff on that issue and getting it repaired prompltly.

Just What We Wanted!

We enjoyed our stay at Longstone Chalet very much. Beautiful house & location, but we were especially impressed with Jeremy (upon our arrival) and Dave (who fixed a couple things). And everyone I dealt with in making the reservations was very pleasant. Thanks!

Great house, do not rent if you expect full privacy

Great house, very spacious. It accommodated our party of 10 adult males comfortably. Lots of beds and bathrooms. Kitchen had most utilities and lots of cooking space. Perfect location if you are playing golf at Nicklaus North, and about a $10 cab ride into the village. Awesome patio to enjoy the views. Do not rent this house if you expect full privacy. Upon our departure we noticed a rental suite above the garage that we were not told about. We initially thought it was a storage unit for the owners but saw the tenant in the window. We called and were informed that it was indeed a rental suite. This added a little disappointment to our stay.

Please disclose this in the description of the house. If you are renting a house you expect this.