United Kingdom 0207 117 6006 Local 1 604 932 0100North America 1 877 932 1777
Vacation Rental Booking Policies
Booking Policies for Vacation Rental Homes and Condos managed by Whistler Platinum
Minimum Age RequirementNo Guest younger than thirty (30) years of age on the day of check-in will be permitted to rent or occupy a vacation rental of four (4) or more bedrooms unless accompanied in the same property by a parent or guardian. This age requirement will be reduced to twenty-five (25) years of age for one (1), two (2), and three (3) bedroom properties. Please be aware that guests that do not meet the minimum age policy will be denied check-in, or will be required to vacate a rented property. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests. Whistler Platinum reserves the right to ask for proof of age. Hotel Minimum Age Requirement Minimum age requirements vary by hotel. For most hotels, the primary guest must be at least twenty-one (21) years of age on the day of check-in. If the minimum age requirement is older (usually twenty-five (25) years of age), it will be listed on the Hotel policies at the time of booking or on the hotel details page. The Hotel reserves the right to ask for proof of age. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests.
Payment and Cancellation Policy
At the time of booking, a non-refundable deposit of 30% of rent plus tax is required to complete your reservation. We accept Visa, Mastercard, American Express, and bank transfers. The credit card on file will be billed automatically for any unpaid balance on the date the full payment is due unless you make alternative payment arrangements. The final rental payment date will vary by season.
Security DepositEach reservation will be required to provide a security deposit at the time of check-in by way of a pre-authorization on a valid credit card. The security deposit will range from CAD$1000 to CAD$2500 for most properties, and may be up to CAD$5000 for the estate homes such as Kadenwood. Provided no charges are incurred for excess cleaning, property damage or telephone calls, the authorization should be released by the credit card provider approximately 2 weeks after departure.
Extra Person ChargesEvery property is priced with a maximum of 2 adults per bedroom. (Dens and Lofts are considered bedrooms) Additional guests will be charged $50.00 (CAD) per person per night.
Please note there are a maximum number of guests allowed in each property. A maximum of One roll away bed per property will be permitted. Guests using a sofa bed or requiring a roll away bed for an additional person will be charged the extra person charge.
Liability DisclaimerPrices for Accommodation and packages are subject to change without notice, and reservations are based on availability. The information, products, and services published on this website may include inaccuracies or errors, including pricing errors. In the event that Accommodation or packages are listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing information, Whistler Platinum Reservations Ltd expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your pending reservation without penalty.
HousekeepingOur self-catering properties will be clean and ready for arrivals. Daily housekeeping is available for an extra fee. For stays of eight days or more, we offer a complimentary midweek clean. All properties have laundry facilities either in the unit or in the building.
TowelsAdequate quantities of towels will be provided for the number of people booked. Delivery of extra towels is available, upon request.
Multiple PropertiesPlease note that all properties are privately-owned and are equipped according to the individual owner's taste and requirements. Groups renting more than one property need to make sure inventory stays in the property a restocking charge will be deducted from the security deposit if items have been moved to other properties.
ParkingAll properties have a specified parking stall for one vehicle. Some larger properties have two parking stalls. There is visitor parking available at most complexes, on a first come, first served basis. The average height clearance is 6ft. 9in. Over sized vehicles are difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Parking instructions are unique to each complex and must be followed.
** The Aspens, Le Chamois Hotel and Glacier Lodge have paid parking in affect, payable on site.
GarbageEach complex has a garbage room. It is the responsibility of the guest to remove garbage. To protect wildlife in Whistler please do not leave garbage outside.
TelephonesAll local telephone calls are free. Long distance calls must either be charged to your own calling card or placed with a purchased telephone card. Please note that not all U.S. or overseas 800 numbers are accessible from Canada. Telephone cards are available for purchase at many stores throughout Whistler.
Hot TubsWhistler Platinum ensures that all private hot tubs are maintained regularly. Guest use hot tubs at their own risk. The strata management company for the complex maintains communal hot tubs. If you experience any problems, please call our office and we shall alert the strata company. Occasionally, tubs may need to be shut down for maintenance. Such maintenance is unavoidable and is to protect the health of users.
Smoking / PetsPlease respect the living space as ALL of our properties are non-smoking inside the property. Please limit smoking to balcony or patio areas where permissable. Please use the provided ash trays to dispose of cigarette butts as they must not be disposed of over the railings as this is considered a fire hazard. Any units with evidence of smoking inside will result in a $500 fine.
Whistler Platinum can appreciate how important your pets are. However, we request that you leave your pets at home as we are unable to accommodate them. There will be a $500 fine for any pets or evidence of pets found in the units.
Guest Pre Arrival FormsWhistler Platinum must receive completed guest pre-arrival forms with requested bed configurations, number of people staying in the property and expected time of arrival a minimum of 15 days prior to arrival date, or reservation may be subject to cancellation.
Whistler Platinum is proud to be an independently owned Whistler-based company offering great value accommodation and tailor-made Whistler vacations since 2000. Our staff work, live and play in Whistler every day. We pride ourselves on the quality and knowledge of our team, the breadth of our product, our attention to detail and above all our unrivalled service. We're on hand to help you 7 days a week, 365 days a year. With Whistler Platinum , you can be sure this will be your best Whistler vacation yet.
Whistler Platinum offers exclusive rates and deals and guarantees the lowest prices on any vacation rental on our site. How can we guarantee it? Simple. We manage every condo, townhome and home we list on our site. If you find a lower price on your accommodation within 72 hours of booking your reservation, we will match it and refund you 100% of the difference or cancel your reservation without penalty. Feel free to shop around, we're sure our rates will match or beat any other offers.
Rates and availability on all our properties are offered in real time. All search requests give you an instant answer with accurate availability and the best rates. Or browse the property calendars to find the dates that work for you.
Tired of speaking to call centres in who knows where? Whistler Platinum is based in the heart of Whistler. Our team has been offering quality Whistler vacations since 1991. With intimate knowledge of our condos and homes, we can share our first hand knowledge and local experience with you.
All guest deposits are held in a trust bank account at HSBC, so you can feel comfortable that your vacation arrangements are in secure hands.
Whistler Platinum is your one stop shop for planning your Whistler vacation. Our local travel consultants will do all the work for you. We arrange quality accommodation, international flights, internal flights, transportation, discounted lift tickets and ski lessons, private chefs, babysitting and much more. Plus when you buy your discounted lift tickets from us we'll deliver them free of charge right to your accommodation or have them waiting for you when you check in.
Whistler Platinum offers a comprehensive collection of over 100 accommodation options. Choose from hotel suites at the base of the gondolas, a condo in the heart of Whistler village, luxurious vacation homes along a fairways edge or private six-bedroom ski-in/ski-out chalets. We have the right option for you.
We take a personal interest in all our clients and take great pride in the loyalty our returning customers show us year after year. Our friendly, expert agents are available 7 days a week, 365 days a year to provide you with personalized support on any aspect of your vacation. When you arrive, you can feel comfortable that we have over twenty staff in Whistler to make sure your holiday runs smoothly.
Whistler Platinum have no extra hidden costs. Our accommodation rates include complimentary vacation planning and concierge services. We do not add any extra booking fees or credit card surcharges.