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Booking Policies for Vacation Rental Homes and Condos managed by Whistler Platinum
Minimum Age RequirementNo Guest younger than thirty (30) years of age on the day of check-in will be permitted to rent or occupy a vacation rental of four (4) or more bedrooms unless accompanied in the same property by a parent or guardian. This age requirement will be reduced to twenty-five (25) years of age for one (1), two (2), and three (3) bedroom properties. Please be aware that guests that do not meet the minimum age policy will be denied check-in, or will be required to vacate a rented property. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests. Whistler Platinum reserves the right to ask for proof of age.
Hotel Minimum Age RequirementMinimum age requirements vary by hotel. For most hotels, the primary guest must be at least twenty-one (21) years of age on the day of check-in. If the minimum age requirement is older (usually twenty-five (25) years of age), it will be listed on the Hotel policies at the time of booking or on the hotel details page. The Hotel reserves the right to ask for proof of age. No refunds or other compensation shall be due from the management company to anyone as a result of the denial of occupancy to an underage guest or other accompanying guests.
Summer Season: May 1 - November 30: A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 30 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
Cancellation PolicySummer Season: May 1 - November 30: If the reservation is canceled outside 30 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 30 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Winter Season: December 1 - December 17 & January 1 - April 30: If the reservation is canceled outside 45 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 45 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Festive Season: December 18 - December 31: If the reservation is canceled outside 90 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 90 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.
Security DepositEach reservation will be required to provide a security deposit at the time of check-in by way of a pre-authorization on a valid credit card. The security deposit will range from CAD$1000 to CAD$2500 for most properties, and may be up to CAD$5000 for the estate homes such as Kadenwood. Provided no charges are incurred for excess cleaning, property damage or telephone calls, the authorization should be released by the credit card provider approximately 2 weeks after departure.
Extra Person ChargesEvery property is priced with a maximum of 2 adults per bedroom. (Dens and Lofts are considered bedrooms) Additional guests will be charged $30.00 (CDN) per person per night. During Festive Season and Winter Holiday dates this will be charged at $50.00 per person, per night.
Please note there are a maximum number of guests allowed in each property. A maximum of One roll away bed per property will be permitted. Guests using a sofa bed or requiring a roll away bed for an additional person will be charged the extra person charge.
Liability DisclaimerPrices for Accommodation and packages are subject to change without notice, and reservations are based on availability. The information, products, and services published on this website may include inaccuracies or errors, including pricing errors. In the event that Accommodation or packages are listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing information, Whistler Platinum Reservations Ltd expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your pending reservation without penalty.
HousekeepingOur self-catering properties will be clean and ready for arrivals. Daily housekeeping is available for an extra fee. For stays of eight days or more, we offer a complimentary midweek clean. All properties have laundry facilities either in the unit or in the building.
TowelsAdequate quantities of towels will be provided for the number of people booked. Delivery of extra towels is available, upon request.
Multiple PropertiesPlease note that all properties are privately-owned and are equipped according to the individual owner's taste and requirements. Groups renting more than one property need to make sure inventory stays in the property a restocking charge will be deducted from the security deposit if items have been moved to other properties.
ParkingAll properties have a specified parking stall for one vehicle. Some larger properties have two parking stalls. There is visitor parking available at most complexes, on a first come, first served basis. The average height clearance is 6ft. 9in. Over sized vehicles are difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Parking instructions are unique to each complex and must be followed.
** The Aspens, Le Chamois Hotel and Glacier Lodge have paid parking in affect, payable on site.
GarbageEach complex has a garbage room. It is the responsibility of the guest to remove garbage. To protect wildlife in Whistler please do not leave garbage outside.
TelephonesAll local telephone calls are free. Long distance calls must either be charged to your own calling card or placed with a purchased telephone card. Please note that not all U.S. or overseas 800 numbers are accessible from Canada. Telephone cards are available for purchase at many stores throughout Whistler.
Hot TubsWhistler Platinum ensures that all private hot tubs are maintained regularly. Guest use hot tubs at their own risk. The strata management company for the complex maintains communal hot tubs. If you experience any problems, please call our office and we shall alert the strata company. Occasionally, tubs may need to be shut down for maintenance. Such maintenance is unavoidable and is to protect the health of users.
Smoking / PetsPlease respect the living space as ALL of our properties are non-smoking inside the property. Please limit smoking to balcony or patio areas where permissable. Please use the provided ash trays to dispose of cigarette butts as they must not be disposed of over the railings as this is considered a fire hazard. Any units with evidence of smoking inside will result in a $500 fine.
Whistler Platinum can appreciate how important your pets are. However, we request that you leave your pets at home as we are unable to accommodate them. There will be a $500 fine for any pets or evidence of pets found in the units.
Guest Pre Arrival FormsWhistler Platinum must receive completed guest pre-arrival forms with requested bed configurations, number of people staying in the property and expected time of arrival a minimum of 15 days prior to arrival date, or reservation may be subject to cancellation.
Treat the family to a white magical Whistler Christmas this year. Whistler is truly a winter wonderland during the Christmas Holidays and over New Years Eve. The village comes to life during the festive season with Christmas caroling and a winter white blanket of snow and twinkling lights covering the trees and buildings.
Cedar Creek is one of Whistler's most desirable slope side properties. Architecturally spectacular ski-in/ski-out homes with vaulted ceilings and floor to ceiling windows.
This three bedroom plus den Cedar Hollow home offers access to Whistler and Blackcomb Mountains via the Village Run that leads to Skier's Plaza and features 3 newly remodeled luxury bathrooms and a private hot tub.
Inviting four-bedroom, end unit town home featuring all new remodeled bathrooms located between Whistler and Blackcomb mountain with ski-in, ski-out access, gourmet kitchen, private hot-tub, and wood-burning fireplace that will appeal to discerning travelers.
Conveniently located in the upper village, this beautiful three bedroom plus den townhome offers a private hot-tub, wood-burning fireplace and easy access to the nearby ski trails.
Fitzsimmons Walk #33 is a luxury 4 bedroom, 3.5 bathroom contemporary townhome, only a short walking distance from Whistler Village and steps from the Valley Trail.
Located at the base of Blackcomb Mountain, Le Chamois #206 is a generously sized condo ideal for family vacations or longer stays.
This lovely 3 bedroom, 2 bath home combines luxury and comfort with a fantastic location. Mountain Star is the highest townhome complex on Blackcomb Mountain, with the Wizard chairlift only a couple of slalom turns away.
Painted Cliff is one of Whistler's most desirable slopeside townhome developments. Boasting ski-in/ski-out convenience, this recently renovated condo features an updated kitchen and flat screen TV and gas fireplace.
This ski in/ski out two bedroom plus den, two bathroom unit located in the Woodrun Lodge features an upgraded kitchen, a spacious living and dining area with cozy gas fireplace.
This beautiful 4 bedroom log and beam home offers vaulted ceilings, floor-to-ceiling windows, private hot-tub and includes a village parking space at Pan Pacific Mountainside.
High end contemporary 4 bedroom home located in Whistler White Gold, by the Fitzsimmons Creek only a short walk to Village North and opposite the bus shuttle to the ski lifts.
Belmont 24 is a luxurious 4 bedroom, 3.5 bathroom townhome in the contemporary 5 Star Fitzsimmons Walk complex where no expense was spared. It is conveniently located only a short walking distance from Whistler Village.
Joha Chalet at Fitzsimmons Walk is a luxurious 5 Star, 4 bedroom, 3.5 bathroom townhome where no expense has been spared and offers the ultimate mountain resort experience.
Located above the Westin Hotel and Resort this comfortable three bedroom property offers access to Whistler village, a private hot-tub and large media room.
This gorgeous, newly remodeled open concept 2 bedroom, 2 bathroom suite is the definition of modern elegance and offers true ski/in, ski/out access.
Whistler Platinum offers Christmas Trees and Festive decorating packages to make you feel more at home while you are on vacation. To have your decorated tree waiting for you when you arrive, please place your order by December 5th.
Let someone else to do the cooking this holiday! Have your pre-cooked Christmas dinner delivered the day of complete with simple re-heat instructions. Or book your Christmas Brunch or Dinner at one of over 90 restaurants Whistler has to offer. Whistler is home to some of the finest dining in North America and offers a wonderful variety of restaurants to suit every palate. Be sure to book early!
For a true holiday experience, join us on a horse-drawn sleigh ride. Enjoy Whistler's beauty as our gentle, majestic Clydesdale-Percheron horses guide our beautiful sleigh through acres and acres of pristine wilderness. Book your Christmas Eve or Christmas Day family sleigh ride well in advance - this will sell out by early October.
Join us and sing with us traditional Christmas carols as well as your favourite holiday tunes around the tree. Come and enjoy the sense of community and the peace and goodwill this carol service creates. 2013 Dates and Times to be Announced.
This FREE family fun zone is unparalleled for indoor entertainment and festive activities! Enjoy mini-golf, bouncy castles and video games for the whole family to experience; Santa Claus will also be visiting the Whistler Holiday Experience. 2013 Dates and Times to be Announced.
Whistler's First Night is a family-friendly, no alcohol New Year's Eve celebration that takes over Whistler's pedestrian only Village Stroll and the Whistler Conference Center. There is always plenty of live music, interactive arts and street entertainment for people of all ages to ring in the new year! With a zero tolerance policy toward alcohol and a great showcasing of talented musicians, actors, comedians and local artists blends into a fun and exciting mix of performing and participatory arts this is one of the top family holiday celebrations in British Columbia!
The lively energy that is First Night gets underway at 6pm on December 31st which leaves enough time to explore and experience the celebration in its entirety before the new year is upon us. First Night offers a 9:30pm countdown for the younger participants that can't quite last until the actual stroke of midnight. Of course a New Year's celebration cannot exist without fireworks! Locals and visitors alike ring in the New Year sound-tracked by live performances on two stages and memorable fireworks display lighting up the mountains.