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About Platinum

Guest Experience Agent

Job Title Guest Experience Agent
Department Guest Experience
Reporting Relationships Guest Experience Manager
Supervises n/a
Hours of Work 32-40 hour per week
Purpose

Guest Services Agent is is expected to provide excellent customer service that exceeds the guests’ expectations from the moment of arrival through to their departure.  This will be achieved by consistent teamwork with all other departments within Whistler Platinum.  Guest Experience Agents will perform front desk as well as in home check ins.

Qualifications

•    Previous guest service and/or concierge experience (min. 1 year) in a fast-paced environment
•    Clean and valid BC Driver’s License
•    Flexible work schedule
•    Strong organizational skills
•    High level administration skills
•    Attention to detail
•    Excellent communication skills: able to listen, understand, clarify, and confirm
•    Able to multi-task
•    Good problem solving skills
•    Proactive and able to work un-supervised
•    Target driven
•    Highly polished phone mannerism's and e-mail etiquette
•    Able to uphold all guest confidentiality
•    Be supportive of creativity and innovation, and be willing to openly embrace change
•    Outgoing, friendly and positive
•    Excellent grooming with professional image and attitude
•    Passionate about Whistler and delivering a positive guest experience
•    Desire to exceed guest expectations

Primary Duties:

•    Make a valuable welcoming impression to all Guests

•    Conduct personalized in field check-ins at vacation properties or at the front desk based around guest arrival times into Whistler

•    Check-out guests with proper instructions and details for their return

•    Respond to guest issues, complaints, maintenance and housekeeping requests promptly and with assistance from supporting departments

•    Answer questions providing accurate information about the vacation properties and local area/activities
•    Reply to all guest email and phone queries on a daily basis in a professional, timely and courteous manner
•    Liaise with local tour and business operators in and around the Resort
•    Keep current on all local information including operator schedules, events, and promotions

•     Manage all keys, parking passes, GDO’s, security codes, alarms, unit information details with confidentiality
•    Assist with guests special requests
•    Run errands when requested
•    Ensure that all administrative tasks are being effectively completed on a daily basis
•    Other duties as required


Please forward your application to and include salary expectations.