Guest Services Agent is a position that liaises with guests to ensure their interests are being attended to and that all requests are being expedited in a timely manner to create a memorable vacation.

•    Previous guest service and/or concierge experience (min. 1 year) in a fast-paced environment
•    Clean and valid BC Driver’s License
•    Flexible work schedule
•    Strong organizational skills
•    High level administration skills
•    Attention to detail
•    Excellent communication skills: able to listen, understand, clarify, and confirm
•    Able to multi-task
•    Good problem solving skills
•    Proactive and able to work un-supervised
•    Target driven
•    Highly polished phone mannerism's and e-mail etiquette
•    Able to uphold all guest confidentiality
•    Be supportive of creativity and innovation, and be willing to openly embrace change
•    Outgoing, friendly and positive
•    Excellent grooming with professional image and attitude
•    Passionate about Whistler and delivering a positive guest experience
•    Desire to exceed guest expectations

•    Conduct personalized in field check-ins at vacation properties based around guest arrival times into Whistler
•    Answer questions providing accurate information about the vacation properties and local area/activities
•    Reply to all guest email and phone queries on a daily basis in a professional, timely and courteous manner
•    Liaise with local tour and business operators in and around the Resort
•    Keep current on all local information including operator schedules, events, and promotions
•    Book all on and off mountain activities, transfers, restaurant reservations etc. creating memorable vacations
•    Assist with guests special requests
•    Run errands when requested
•    Ensure that all administrative tasks are being effectively completed on a daily basis
•    Other duties as required