To match vacation rentals and Whistler hotels to potential guests and sell lift tickets, lessons and activities in a professional and personable manner, while maintaining call quality standards and achieving monthly goals.

• High school diploma
• Hospitality degree / diploma an asset
• Excellent communication and interpersonal skills: able to listen, understand, clarify, and confirm
• Second language an asset
• High-level analytical, administration and organisational skills to deal deal with multiple priorities simultaneaously
• Highly polished phone mannerism's and articulates email etiquette.
• Able to uphold all guest confidentiality holding guest privacy and security in the highest regard
• Be supportive of creativity and innovation, and be willing to openly embrace change
• Previous customer service in a fast-paced environment meeting and exceeding guest expectations
• Strong working knowledge of Outlook
• Working knowledge of Microsoft Word, Excel and property management systems an asset
• Good problem resolution skills operating in a "win-win" fashion for guests
• Team oriented
• Energetic, outgoing, friendly and positive
• Proactive with guests and while working unsupervised
• Absolutely punctual and professional
• Great knowledge of Whistler area and local activities

• Respond to guest inbox emails and phone inquiries in a professional and timely manner
• Consistently offer professional, engaging, and friendly service to guests about rates, accommodation options, and locations
• Thoroughly review all upcoming reservations for accuracy, for example: the correct number of adults and children are noted in the booking; a confirmation letter was sent to the guest; arrival/departure dates are accurate
• Effective selling of the vacation properties using a thorough understanding of all options: layouts, room types, amenities, bedding, location, community activities and surrounding area
• Inform guest of booking and cancelation policies
• Arrange all transportation for guests to and from Whistler via taxi, bus, or limo etc. through appropriate channels.
• Assist with activity recommendations and bookings including Whistler Blackcomb lift tickets and lessons.
• Keep current on all local information including operator schedules, events, and promotions
• Assist with company extranets and maintaining inventory.
• Send confirmation letters to guests and continue communication prior to their arrival as necessary.
• Other duties as required.