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Booking Policies

Policies for all Homes, Condos & Hotels

Payment Schedule

Deposit: 30.00 Percent is due at time of booking Balance: Balance is due 30 days before arrival

Cancellation Policy

A non-refundable deposit of 30% of room and tax will be charged at the time of booking. The remaining balance will be charged 30 days prior to arrival. If booking is made within 30 days of arrival, the full amount will be charged at time of booking.
If the reservation is canceled outside 30 days of arrival, 30% room and tax is non-refundable. If the reservation is canceled within 30 days of arrival (after full payment has been taken) the full payment is non-refundable. A cancellation number will be issued at time of notification.

Security Deposit

Each reservation will be required to sign a pre-authorization credit slip ($500CDN - $2000CDN) upon check in. Provided no charges are incurred for excess cleaning, property damage or telephone calls, the credit card slip will be voided approximately 2 weeks after departure.

Extra Person Charges

Every property is priced with a maximum of 2 adults per bedroom. (Dens and Lofts are considered bedrooms) Additional guests will be charged $30.00 (CDN) per person per night. During Festive Season and Winter Holiday dates this will be charged at $50.00 per person, per night.
Please note there are a maximum number of guests allowed in each property. A maximum of One roll away bed per property will be permitted. Guests using a sofa bed or requiring a roll away bed for an additional person will be charged the extra person charge.

Housekeeping

Our self-catering properties will be clean and ready for arrivals. Daily housekeeping is available for an extra fee. For stays of eight days or more, we offer a complimentary midweek clean. All properties have laundry facilities either in the unit or in the building. *** Le Chamois Resort Hotel offers complimentary daily housekeeping.

Towels

Adequate quantities of towels will be provided for the number of people booked. Delivery of extra towels is available, upon request.

Multiple Properties

Please note that all properties are privately-owned and are equipped according to the individual owner's taste and requirements. Groups renting more than one property need to make sure inventory stays in the property a restocking charge will be deducted from the security deposit if items have been moved to other properties.

Parking

All properties have a specified parking stall for one vehicle. Some larger properties have two parking stalls. There is visitor parking available at most complexes, on a first come, first served basis. The average height clearance is 6ft. 9in. Over sized vehicles are difficult to accommodate in Whistler and parking for such vehicles may not be available at peak times. Parking instructions are unique to each complex and must be followed.
** The Aspens, Le Chamois Hotel and Glacier Lodge have paid parking in affect, payable on site.

Garbage

Each complex has a garbage room. It is the responsibility of the quest to remove garbage. To protect wildlife in Whistler please do not leave garbage outside.

Telephones

All local telephone calls are free. Long distance calls must either be charged to your own calling card or placed with a purchased telephone card. Please note that not all U.S. or overseas 800 numbers are accessible from Canada. Telephone cards are available for purchase at many stores throughout Whistler.

Hot Tubs

Wildflower Lodging Company ensures that all private hot tubs are maintained regularly. Guest use hot tubs at their own risk. The strata management company for the complex maintains communal hot tubs. If you experience any problems, please call our office and we shall alert the strata company. Occasionally, tubs may need to be shut down for maintenance. Such maintenance is unavoidable and is to protect the health of users.

Smoking / Pets

All of our properties are non-smoking. Pets should be left at home.

Minimum Age Requirement

All renters must be over the age of 25 years. Renters under the age of 25 years must be accompanied by an adult guardian or parent, who must occupy the property for the duration of the stay. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check-in, or the party will be required to leave the rented property.

Long Weekend Policy


All renters must be over the age of 30 years. Renters under the age of 30 years must be accompanied by an adult guardian or parent, who must occupy the property for the duration of the stay. Any reservation made under false pretences will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check-in, or the party will be required to leave the rented property.

Bus Arrivals

If you are arriving by Perimeter bus please get off the bus at Le Chamois and proceed to our front desk. Please do not go directly to your accommodation since you will not be able to gain access. If you reserved a property in Village North, Benchlands, Whistler Mountain or outside Whistler please ensure to reserve a "door to door" service with Perimeter bus.

Day Use / Late Check Out - Le Chamois

11:00 am to 5:00 pm - 50% of rack rate plus tax
Beyond 5:00 pm - 100% of rack rate plus tax

Note: For guests staying at Le Chamois, it may be possible to arrange day use of your unit. All Day use is subject to availability and must be pre-arranged with the Manager. The day use rates are net of taxes. To guarantee accommodation for guests with late flights and especially during the Festive Season, it is highly recommended to book an additional night upon reservation.

Guest Pre Arrival Forms

Whistler Platinum must receive completed guest pre-arrival forms with requested bed configurations, number of people staying in the property and expected time of arrival a minimum of 15 days prior to arrival date, or reservation may be subject to cancellation.
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whistler accommodation newsletter
Whistler Crankworx Mountain Bike Festival

Whistler Crankworx Mountain Bike Festival

August 7 - 15, 2010

Since its inception six years ago, Kokanee Crankworx is been the most groundbreaking, gravity-fueled, progressive mountain bike festival on the planet. One of the world's premier mountain bike festivals, Kokanee Crankworx guarantees to get you off your seat.

Packed with events featuring the sport's most fearless and talented athletes, it inspires heroes like Sam Hill, Paul Basagoitia, Brian Lopes, Cameron McCaul, and Andreu Lacondeguy. Downhills, Duals and the main event, the Monster Energy Slopestyle, this is a festival that is best experienced trackside.

Whether ripping down A-Line alongside industry pros or watching the Slope Style event from the GLC patio, Kokanee Crankworx is the ONLY place to be.

Featuring over 45 bands and DJ's from around the globe, The Deraylor Music Festival will live and breathe the lifestyle that surrounds the world's most renowned mountain biking festival, Kokanee Crankworx. For the first time, Whistler's hottest music venues and nightspots are working closely with Deraylor's producers to host a unique music line-up from the 13th to the 15th of August.

Krankworx 2010 Event Schedule

Sat. 7th

TimeEvent
All DayTech Zone Open
3:30pm - 6pmDual Slalom Amateur Finals (LIVE WEBCAST)
6pm - 8pmDual Slalom Pro Finals (LIVE WEBCAST)

Sun. 8th

TimeEvent
All DayTech Zone Open
11am - 1pmKen Quon Ride On/BC Cup X-Country Finals
11:30pm - 3:30pmMonster Energy Garbanzo DH Amateur Divisions
3:30pm - 6pmMonster Energy Garbanzo DH Pro Divisions (LIVE WEBCAST)

Mon. 9th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open

Tue. 10th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
11am - 1pmCanadian Open Enduro - Amateur Divisions
(Start: Group 1 - 11am / Group 2 - 11:30am / Group 3 - 12pm)
12:30pm - 1:15pmCanadian Open Enduro - Pro Divisions (LIVE WEBCAST)

Wed. 11th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
11:30am - 3:30pmAir DH Amateur Divisions
(Start: Group 1 - 11am / Group 2 - 11:30am / Group 3 - 12pm)
3:30pm - 5:30pmAir DH Pro Divisions (LIVE WEBCAST)
8:30pm - midnightSaint Deep Summer Photo Challenge

Thu. 12th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
4:30pm - 6:30pm VW Trick Showdown (LIVE WEBCAST)
9pm - 12:30amDeraylor Music Series - Whistler Village

Fri. 13th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
3:30pm - 6pmGiant Slalom presented by Giant Bicycles Amateur Finals (LIVE WEBCAST)
6pm - 8pmGiant Slalom presented by Giant Bicycles Pro Finals (LIVE WEBCAST)
9pm - 12:30amDeraylor Music Series - Whistler Village

Sat. 14th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
4pm - 6pmCamelbak Karaoke Jump Jam hosted by Kirt Vories (Municipal Park)
5:30pm - 7:30pmMonster Energy Slopestyle (LIVE WEBCAST)
9pm - 12:30amDeraylor Music Series - Whistler Village

Sun. 15th

TimeEvent
All DayTech Zone Open
All DayDemo Zone Open
11:30am - 3pmCanadian Open DH presented by Kona Amateur Dvisions
3pm - 5pmCanadian Open DH presented by Kona Pro Divisions (LIVE WEBCAST)