Our management fee is a percentage of your home’s gross rental revenue and is designed to be straightforward and all inclusive. Instead of stacking add ons or surprise charges, a single fee covers the full scope of our services:

• Marketing and distribution: Professional photography, listing creation and placement on key booking channels, supported by dynamic pricing and revenue strategies to maximize visibility and performance.
• Guest services: We handle inquiries, reservations, pre arrival communication, concierge services and 24/7 guest support throughout each stay.
• Operations and home care: Coordinating cleaning, scheduling and overseeing maintenance, preparing the home for arrival and conducting detailed inspections between stays.
• Financial management: Clear monthly statements, year end tax documentation and timely owner payouts.

The exact percentage varies based on your property’s location, style and projected revenue, and we walk through those details with you during your consultation.

Yes. Our primary offering is a full service program where we take care of every detail of your home, from marketing and reservations to operations, guest services and reporting. We also provide more flexible options for owners who prefer a different level of involvement.

During your consultation, we will review the various approaches and customize a management plan that fits your goals, your property and the role you would like to play as an owner.

Protecting your home and the surrounding community is a top priority. We follow a multi layered screening process to help ensure each reservation is a good fit:

• Identity checks: All guests complete identity verification, supported by additional screening tools to confirm booking details before approval.
• Minimum age requirements: We apply clear minimum age guidelines for the primary booker (typically 25+), which reduces the risk of party focused stays.
• Strict no party policy: Clear house rules and rapid on the ground support allow us to address issues quickly if noise or occupancy concerns arise, protecting your home and maintaining good relationships with neighbors.

Your home is cared for by one of Whistler’s largest dedicated field teams, supported by a trusted network of local specialists. With priority access and 24/7 oversight, we respond quickly and manage every situation with care, discretion and efficiency.

• Routine maintenance: Scheduled upkeep, preventative checks between stays and annual inspections to identify and resolve issues before they escalate.
• Guest maintenance support: During guest stays, our team provides prompt attention to any issues, with labor included, to keep the experience smooth for both guests and homeowners.
• Emergency response: 24/7 response to urgent issues such as leaks, heating failures or electrical problems to protect your asset and ensure guest safety and comfort.

Absolutely. Personal use is an important part of owning a vacation property. Through our owner portal you can view your calendar in real time and block off dates for yourself, family or friends whenever you need.

We recommend booking your stays as early as possible to avoid overlap with existing reservations, but you always have the flexibility to enjoy your home on your terms.

Yes. Short term rental rules can be complex, and we are here to guide you through them. Our team stays up to date on local requirements and will support you with the permitting process, ensure your home meets required safety standards and assist with ongoing renewals.

We help keep your property compliant so you can operate with confidence and focus on the benefits of renting your Whistler home.